1. Who we are
Routeward Inc. ("Routeward", "we", "us", "our") is the data controller for personal data collected through this website. We are registered in <registered country(s)> (Company No. XXXXXXXX) with our registered office at <registered business address>.
If you have any questions about how we handle your personal data, please contact us at info@routeward.com.
2. Personal data we collect
When you submit an enquiry through our contact form, we collect:
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Your name
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Your email address and region
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Your company name (if provided)
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The content of your message
3. How we use your data
We use contact form data to respond to your enquiry and, where relevant, to follow up on it. We do not use it to send unsolicited marketing communications.
4. Legal basis for processing
For contact form submissions, we process your data on the basis of legitimate interests. Our legitimate interest is responding to business enquiries from potential and existing customers. We are satisfied that this interest is not overridden by your rights and freedoms as a business contact.
5. Who we share your data with
We do not sell your personal data to third parties. We may share it with: Website hosting, CRM, email, and analytics providers acting on our behalf where relevant to delivering our services. Any third parties who process data on our behalf are required to do so in accordance with data protection law.
6. How long we keep your data
We retain contact form enquiries for up to two years from the date of your last interaction with us, after which they are securely deleted.
7. Your rights
You have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of your data in certain circumstances
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Request restriction of processing in certain circumstances
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Object to processing carried out on the basis of legitimate interests
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Request transfer of your personal data to another organisation where applicable (data portability)
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File a complaint if you are dissatisfied with how we have handled your personal data
To exercise any of these rights, please contact us at info@routeward.com. We will respond within one calendar month.
8.Changes to this policy
Faring built for the way you move.
Novvan is a fare technology company built around a simple idea: transit agencies should have more choice in how they shape what comes next.
Our experience spans the fare journey — from ticket vending and validation to gates, payments and the systems that connect them. We bring that knowledge together to help agencies build fare environments around their riders, infrastructure and operational priorities.
That might mean adding open payment. Introducing new validators. Updating access technology. Connecting existing systems in new ways. Or taking a larger step toward what comes next.
The approach is the same: understand what the agency needs, build around what already works and create room to move forward at the right pace.
Because progress doesn’t have to follow a single path.
With Novvan, agencies can make the next move their own.